Reporting

How does AFI know what shipments I have insured?
If you are a single shipper, once you have processed coverage online, it has been placed in our secure database and issued a shipment ID number. For all Policy holders once a shipment has been entered in your AFI dashboard, it is insured. These shipments can be viewed at any time once you have logged in. These logs can be used if tehre is a need to file a claim.If you need to print a report, the tallied report contains information such as date of shipment, tracking number, and declared value.

How do I report my shipments?
There are many ways you can report your shipments to AFI. Electronic uploading or through your dashboard.

Electronic Shipping Report
You can submit reports to AFI that are generated from your shipping system, custom shipping software, or a even a simple spreadsheet. Examples of shipping software systems that generate AFI compatible reports are below:

AMPC®
Clippership®
DHL EasyShip®
DHL Webship®
Endicia Dazzle®
FedEx ShipManager®
Harveysoft CPS®
iShip®
Kewill Clippership®
UTi®
Pitney Bowes Ascent®
Pitney Bowes Shipstream Manager®
Pitney Bowes TMS®
PostalMate®
Resource Software®
ShipRite®
Stamps.com®
UPS Worldship®
USPS Click-N-Ship®
V-Technologies StarShip®
Windowbook Postal Package Partner®
and many others

AFI coverage can be included in both the shipping manifest and shipping software - All that is needed is either listing it as 3rd party insurance or by using one of the reference fields for the shipment. This allows you to utilize our insurance system with very little effort in your day to day business. Your premium can then be calculated by using the report information.

AFI Dashboard
As a AFI policy holder you will be able to enter shipments, report claims and tackle all of your insurance needs in one simple interface. Through our website, all

Claims

How do I file a claim and receive payment?
Claims can be filed online here(link). The downloadable forms can be found here(link). The downloadable forms explain everything in detail needed to file and process your claims. Always contact the carrier immediately prior to filing a claim for loss, AFI covers shipment value, not freight / shipping charges. Once all the required paperwork is completed within the timeframe of our policy and submitted to AFI, we will process your claim in an expedited fashion. The entire process can be managed online.

Please note: Damaged claims may be inspected by AFI.

Please note: Shipment cannot be refused for damage. It has to be signed on the delivery receipt to process a claim. Make sure both parties sign delivery receipt showing that the carrier knows there is damage/shortage. If a shipment is refused for damage AFI will deny the claim imediately. Instruction label is always attached to your email and should be placed on the outside for the shipment in plain view of receiver.

Large Freight/Cargo Shippers

Must my shipments originate from the USA?
No! AFI offers coverage for shipments:

USA to USA
USA to International
International to USA
International to International

Do you cover household goods?
Yes. Household goods can be covered.

How do I request coverage for a high value shipment?
If you are an AFI Cargo Policy, or are insuring shipments for your customers, you can login to your account at the AFI dashboard and report your shipment(s) there. If a high value shipment is needing to be covered ($10,000 or more) you will need to contact AFI prior to booking to verify shipment mode of travel and packaging. We will go over with you any questions of for further clarification if necessary.

If you do not have a AFI Insurance Policy and need to cover a specific shipment valued at $10,000.00 or less, you can purchase an instant policy here(link).

If you do not have a AFI Insurance Policy and need to cover a specific shipment valued at $10,001.00 or more, fill out our Request for Cargo Insurance Coverage form here(link). An AFI specialist will contact you within 2 hours.

Auction Buyers and Sellers

I sell on online auctions, how can I explain '3rd Party Insurance' to my buyers?
This is a very common question we are asked by Auction Sellers. Always list that you provide 3rd party insurance and link to our site. You can also communicate to your buyers via email and/or Skype®. We provide logo images to add to your auctions as certificates for inside your shipment to show you have insured their shipment. We also suggest adding the following verbiage to your 'shipping' or 'policies' section of your listing:
-Professional 3rd Party Shipping Insurance provided by AFI: Any Freight Insurance-

We also suggest including the above verbiage on your invoice and/or packing slips. This way your buyers will feel secure with the fact that your item is insured while it is in transit.

I am an auction seller. Can my buyers contact you directly?
At any time they can contact us. We will be more than happy to explain the coverage we have in place to ensure that they feel confident in purchasing from you. WE can also provide logos for your auction(link).

I am an Auction Buyer. I want to buy an item from an auction site. Can I insure the shipment directly through AFI instead of the Seller?
You can insure the shipment if the declared value is under $10,001.00 (policy holders have higher limits). All you have to do is purchase a one time policy from our website here(link).

I do not have an appraisal or proof of value for my auction item(s). What value do I insure my shipment for?
Appraisals or a proof of value are not needed to show the value of your auction. Your End of Auction (EOA) page/receipt is your proof of value. This will show the sale price of the item(s).